"My water heater went out last night and I immediately called you guys.  Juan came out and was honest with me that due to the age of the unit, I may want to just go with a new one.  Knowing everyone else in my development had the same issue, I decided to take his advice and go with the new unit.  He gave me the upfront quote so there was no sticker shock the next day. He came back first thing in the morning. Juan is friendly and informed me what was going on. Keep it up." -Bob, Nipomo